Be intentional with firing of the first round of drinks and appetizers to ensure that your guests receive their items in the order that is described in our steps of service. Give yourself time for the dinks to hit the table before appetizes arrive, and enough time between apps and entrees to clear the table, remove all unused items, and remark with new silverware. Most guests would rather wait a few minutes between courses vs. receiving overlapping courses.
What is our standard for greeting tables? All guests should be greeted within 2 minutes. If you are unable to get to your guests, please ask for help! Know what tables are in your section to avoid any missed greetings. Stay attentive on the floor and look out for non-verbal cues from guests to infer if they need attention, even if they’re not in your section. What are some things to keep an eye out for?
• No water in their glasses for more than 2 minutes
• Guests are looking around
• Body language is irritated or restless